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BALIAN PASS DOCS

Operations Manual & Video Walkthroughs

Step-by-step operating guide and 19-second visual video walkthroughs for Cashiers, Customers, Cafe Owners, and POS Webhook integration.

Interactive Video Tutorials (3 Perspectives)

Select a role tab below to watch the 5-step visual walkthrough, or click any step on the right to jump to that timestamp.

Cashier & Barista POS: Scan Apple Wallet pelanggan & tambah stempel dalam 0,5 detik tanpa antrean.
Read written SOP below
5 Steps in Video (Click to Jump) 1080p HD
1. Cashier & POS 2. Customer Pass 3. Merchant CRM 4. Webhook API
1

Cashier & Staff POS Guide

/pos/:slug

A Method 1: Show Dynamic QR to Customer (Recommended During Rush Hour)

  1. Enter Bill Amount: In the 'Bill Amount (Rp)' field, enter total spend (e.g. 70,000). System automatically calculates stamps based on outlet rules.
  2. Click 'Show QR': Cashier screen displays a dynamic, single-use QR popup with a 90-second countdown.
  3. Customer Scans & Chime Sounds: Customer scans with their phone camera. Upon claiming, the cashier terminal rings a clear 'Ding!' audio confirmation and auto-resets.

B Method 2: Cashier Scans Customer QR Pass

Switch to 'Scan Member QR' tab. Direct the register camera to customer's virtual card QR pass. The card loads instantly: tap '+1 Stamp' or 'Redeem Free Coffee Reward'.

LIVE POS

Live cashier UI: automatic bill calculation, instant preset stamp buttons, member lookup, camera scanner, and offline mode.

2

Customer Pass Guide

/c/:slug

First Time Customer Onboarding (Under 10 Seconds)

  1. Scan Table Standee QR: Customer aims their camera at the acrylic table tent at cashier counter or dining tables.
  2. Passwordless Login (Email OTP): Enter email, receive 6-digit OTP code, and enter. The digital pass activates immediately without downloading any app.
  3. Save to Apple / Google Wallet & Home Screen: Tap 'Add to Apple Wallet' on iPhone or 'Add to Home Screen' in your browser. Your pass stays handy with automatic nearby cafe reminders.
  4. Viral Referral (+1 Bonus Stamp): Tap 'Share Referral via WhatsApp'. When a friend joins and orders coffee, both receive an extra +1 bonus stamp!
WALLET PASS

Active digital customer pass featuring physical tactile stamp punches, QR pass, visit history, and Add to Apple Wallet integration.

3

Cafe Owner CRM Guide

/owner/:slug

Key Features for Cafe Owners:

  • 1-Click WhatsApp Direct Chat (Win-back Churned Customers): Filter by 'Inactive (>30 Days)'. Click [Chat WA] to automatically open WhatsApp with a personalized win-back voucher message without manually saving contacts.
  • Configure Multipliers (Happy Hour / Weekend 2x Stamps): Update spend-per-stamp rule (e.g. Rp 35,000 = 1 stamp) and activate 2x promo multipliers directly from settings.
  • Print A6 Acrylic Counter Standees: Open '/standee/:slug' and hit Print (Ctrl+P). The layout is precision-scaled to standard A6 acrylic frames (105mm x 148mm).
  • Export Customer Database to CSV/Excel: Download customer directory (name, email, phone, visit count) in 1 click for backups or email campaigns.
LIVE CRM

Live merchant dashboard: active customer metrics, multi-branch transaction history, retention filters, and cashier management.

4

POS Webhook Integration

POST /api/v1/webhooks/pos

Balian Pass provides an open webhook ingress to connect third-party POS systems automatically. Once an order is paid on POS, dispatch this HTTP POST call in background:

// Headers
Content-Type: application/json
X-Merchant-Key: balian_sec_your_outlet_webhook_key
// Payload JSON
{
  "event": "transaction.completed",
  "customer_phone": "081234567890",
  "customer_email": "[email protected]",
  "bill_amount": 105000,
  "transaction_id": "POS-INV-2026092301",
  "note": "Pesanan Meja 4 - 3x Flat White"
}
Automatic Calculation: The system computes stamps (e.g. Rp 105,000 / Rp 35,000 = 3 Stamps), credits them to customer's card, and flags 'reward_ready: true' if free coffee quota is reached.

Need Assistance Onboarding Your Cafe?

The Balian Pass team is ready to assist your Bali venue with acrylic frame setup and cashier staff briefing.

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